Optional call connect costs 25 cents per minute, so if you have a better rate through your telephone service plan, you may want to hang up and dial the number yourself. Optional call connect means that when you request a number from our 4-1-1 service, you can have the operator connect you to that number.
411 phone number registration#
What makes 4-1-1 service from Palmerton Telephone so much better? Aside from being much cheaper than 555-1212, 4-1-1 from Palmerton Telephone is available to anyone with no sign up fees, no monthly fees, no registration fees and no commitment of any kind from you. Why? Because, 4-1-1 can get you the same information as dialing the other directory assistance number, and it costs less than dialing 555-1212 and many others. When you need directory assistance, you should be thinking of 4-1-1 service first. The authoritative record of NPR’s programming is the audio record.Dial 411 and get any number, anywhere in America and get connected! This text may not be in its final form and may be updated or revised in the future.
NPR transcripts are created on a rush deadline by an NPR contractor. Visit our website terms of use and permissions pages at for further information. Until then, customers will be able to dial 1-0-8-0 for answers and for the occasional telephone number.Ĭopyright © 2006 NPR. When that happens, she predicts her well-trained staff will simply re-tool and provide back office or call center services for some foreign company. SULLIVAN: Director Wa says the service pretty much pays for itself and helps attract customers for the state-owned telephone company, a company now competing with several cell phone companies for new customers, but she acknowledges that Internet penetration may eventually make the 1-0-8-0 service largely obsolete. He didn't recognize my voice, but I knew it was him and he was calling us at 1-0-8-0 for the answer. It was the man from the Metrological Office. I called the CP Metrological Office(ph), ended up identifying myself, asked someone there, but the man there didn't know either. LUMTI TU LANG: (Through Translator) One day I get the call about the weather, but I didn't have the answer. Operator Lumti Tu Lang(ph) has worked here since the center opened in 1992. This center averages between 35 and 40,000 calls per day. SULLIVAN: Customer service in a Communist country may seem an oxymoron, but here, the customer is king and perhaps best of all there's always a real person on the other end. I think it's because women's voices are more sweet and because women are more patient when answering questions than men. We have some male operators, but most customers like to hear a female voice. The voice must be clear and soft so the customers will like to hear it. VO: (Through Translator) We have a set of requirements for our operators and the voice is most important. And that friendly voice, says director Wa, is almost always a woman's. Operators are also called on to provide advice to the lovelorn and sometimes they are simply a friendly voice for someone who needs one. The 1-0-8-0 service is so trusted, so reliable that it's often used to settle bar bets. If it's a medical question, they'll immediately connect you with a specialist who knows the answers, all for about 6 cents a minute. SULLIVAN: Anything else is fair game, and if the 1-0-8-0 operators can't find the answer immediately, they'll call you back when they do.
We're not allowed to answer such questions.
VO: (Through Translator) Information which is confidential because of national security or information about the police or the government. SULLIVAN: I call up and I want to know what date the first Gulf War started, can I get an answer? I want to know who won the Super Bowl last year. In a country where information and Internet access are tightly controlled and one where home computers are still rare, dialing 1-0-8-0 can bring answers to many, many questions, says Ho Chi Minh City's 1-0-8-0 director Vo Fung Wa(ph), and not just questions about phone numbers either. Still, Vietnam is way ahead of other places like the United States when it comes to directory assistance as NPR's Michael Sullivan reports. We go now to Vietnam, a developing country with some 80 million people, fewer than one out of 10 in possession of a phone.
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